rosa luxemburg strasse 19 berlin

mon - sat, 12 - 8 pm 

frequently asked questions

[ english ]

Do I have to make an appointment to sell things?

- No appointment necessary. However typical for retail we are very busy on Saturdays and if you come late in the evening, we may not be able to get through your pieces all at once. 

- Also we just may be busy in which case, leave your items after we narrowed down the selection with your information with us. We will contact you as soon as we have processed the items.

- We buy / trade every store day between 12pm - 7pm.


What do you buy?

- Please take a look on the top banner ( on the top of each page > we are currently buying: ... )  for currently demanded items and / or the top of the buy-sell-trade ... how does it work ? page.

- The > All Brands page shows you currently listed brands ... and gives you a good sense of brands we like to buy. You can find it.


How do you decide your prices?

- Our prices are based on simple supply & demand. However we have the goal to offer a fair and wide range of pricing for our diverse customer base.


Can I send you photos of pieces to sell?

- Unfortunately we don't accept items based on photos. All items have to be reviewed by 1213bst at our retail store.


Where are the sizes?

- We have listed the sizes on all items online. In the store we have listed the items on our price labels.


What is X size in European sizing?

- Take a look at our Size Chart > here.


Which brands do you take?

- The > All Brands page shows you currently listed brands ... and gives you a good sense of brands we like to buy. You can find it.

 
Do you take returns??

- For our online return policy please read our Shipping & Returns page > here.

- In-store we DO NOT offer returns or exchanges. In store you have the opportunity to inspect items and try on. All items are sold as is. 


How much do you pay?

- We offer as our name implies 1/2 in trade and 1/3 in cash from our retail price. Just in case you haven't figured it yet: 1213bst means 1/2 trade or 1/3 cash buy-sell-trade ;) clever !

- More about the Buying, Trading & 1213Card please visit our > buy-sell-trade ... how does it work ? page.

 

How do you pay?

- if you chose cash we will pay in cash only. We do not pay via bank transfer, paypal or venmo.

- if you chose trade you will receive trade value immediately or added to your 1213card. Trades can not be turned into cash.


Do I have to wait for my pieces to sell before I get paid?

- No, you get cash right on the spot. The same with trade ... both can be used right away !!! Also the trade value can be stored for 2 years on your 1213Card.


Are your prices final?

- The initial listing prices of items are final. When you sell we will offer you a price upon which your cash or trade amount is based and you can decide to accept it. However we won't negotiate the pricing. 

 

Can I use my 1213Card store credit online ?

- Yes if you like to know how it works visit our 1213Card page > here.

 

... If you have any more questions !

- call / chat / email us :)

 

 

[ german  ]

( coming soon ! )